STB Error Code List (homecast IRD)

STB Error Code List
Error Code
Note
SCREEN TEXT
DESCRIPTION

E00
mandatory
E00 Service not scrambled
The currently watched service is not scrambled. No message will appear on the screen, the status will only be shown on the CA Status screen.
E01
optional
E01 Please insert CA Module
CAM Absent
E02
optional
E02 CA Module EEPROM Failure
CAM EE Corrupted
E03
optional
E03 CA Module Failure
CAM Hardware Error
E04
mandatory
E04 Please Insert Smartcard
The smartcard is not present
E05
mandatory
E05 Unknown Smartcard
SoftCell rejects the smartcard. Faulty smartcard or not an Irdeto smartcard.
E06
mandatory
E06 Smartcard Failure
SC_DRV rejects the smartcard. The comms between the smartcard and CAM has failed. It is likely that the cause of this is a faulty smartcard.
E07
mandatory (SoftCell 2.10 and higher)
E07 Checking Smartcard
The smartcard has been inserted and SoftCell is verifying that it is an Irdeto Pay-TV smartcard. This message must be on the screen immediately and stay until the smartcard has been verified and either shows Video or an Error banner.
If the smartcard is inserted up side down, it is possible that the smartcard driver detects this very quickly. In this case, and all other cases in which the driver decides on a Card Error very quickly, it is possible that the “E05 Unknown Smartcard” follows the “E04 Please insert Smartcard” immediately.
E08
mandatory
E08 CA Module failure
The IRD has requested the CAM to descramble more services simultaneously than the CAM can handle. This limit is hardware dependent, i.e. it will be different for I-Chip, TP5 etc. (srvstatus = 4)
E09
mandatory
E09 CA Module failure
The CAM EEPROM is faulty.
E10
mandatory
E10 PMT format error
or
E10 Service Define format error
PMT format error (srvstatus = 8 for SoftCell up to 2.15)
or
Service Define format Error (srvstatus = 8 for SoftCell 2.21A and higher)
E11
depreciated
E11 Updating CAM EEPROM
Updating CAM EERPOM (srvstatus = 7)
E12
mandatory
E12 CA Module failure
SoftCell needs more key space to process this stream (too many ECM streams).
E13
mandatory
E13 CA Module failure
SoftCell has reached the limit of its stream capability.
E14

optional
E14 Service is currently scrambled
The IRD has requested the CAM to descramble a service, but there are no ECMs present. This means that there are no ECMs being played out by the headend.
E15
mandatory
E15 Service is currently scrambled
A general error was encountered in descrambling the ES.
E16
mandatory
E16 Service is currently scrambled
The viewer is not entitled to watch this service because the product in the ECM playout is not on the smartcard.
E17
mandatory
E17 Service is currently scrambled
The viewer is not entitled to watch this service because the sector number in the ECM playout is not on the smartcard.
or
The viewer is not entitled to watch this service because the smartcard is rejected by the smartcard Marriage function (SoftCell 2.12 and higher). In this case the error code E17 has priority over all CA Error messages that have CA Status “00” and “01”, see the IRD CA task Driver API . This priority is handled by SoftCell.
E18
mandatory
E18 Service is currently scrambled
The viewer is not entitled to watch this service due to a product blackout filter imposed by the headend.
E19
mandatory
E19 Service is currently scrambled
The viewer is not entitled to watch this service because the product entitlement on the smartcard has expired or the datecode on the card has gone backwards
E20
mandatory
E20 Service is currently scrambled
The viewer is not entitled to watch this service due to a regional blackout filter imposed by the headend.
E21
mandatory
E21 Service is currently scrambled
The viewer is not entitled to watch this service due to a user filter imposed by the headend.
E22
mandatory
E22 Event Purchased
The current event of the currently watched service is an IPPV event, and it has been purchased. This will not result in a message displayed on the screen.
E23
mandatory
E23 Preview Period
The current event of the currently watched service is an IPPV event, and it is in preview. This will not result in this message displayed on the screen; rather the message will be an IPPV Purchase banner.
E24
mandatory
E24 Service is currently scrambled
The current event of the currently watched service is an IPPV event, and the preview period has expired.
E25
mandatory
E25 Event already purchased
The IPPV event has already been purchased. This will not result in a message displayed on the screen.
E26
mandatory
E26 Event is recorded
The first time that the viewer surfs onto an IPPV event, the smartcard records this event in its database. This will not result in a message displayed on the screen; rather the message will be an IPPV Purchase banner.
E27
mandatory
E27 No further purchases possible
The viewer has surfed onto an IPPV event for the first time and the smartcard cannot store the event in its database as it is full. The IRD should attempt a call-back session.
E28
mandatory
E28 Credit limit reached
The viewer has attempted to purchase an IPPV event, however there is not enough credit on the smartcard. The IRD should attempt a call-back session.
E29
mandatory
E29 Service is currently de-scrambled
The currently watched service is being descrambled successfully. No message will appear on the screen, the status will only be shown on the CA Status screen.
E30
mandatory
E30 Service is currently scrambled
An authentication failure occurred during ECM submission by SoftCell to the smartcard. This is due to a key mismatch between the playout and the smartcard or a Patch Filter fails for an ECM.
E31
mandatory
E31 Service is currently scrambled
The keys carried in the ECM playout do not match those on the smartcard. Two options are available: change the playout or replace the smartcard.
E32
mandatory
E32 Service is currently scrambled
Or
E32 Viewing is temporarily blocked, please stay tuned
Incorrect slot. (An operator sector is not on card.)
Or
When the smartcard is Surflocked and change to a surflocking enabled scrambled service, E32 should mean “Viewing is temporarily blocked, please stay tuned”.
E33
mandatory
E33 Invalid Smartcard
Key mismatch between smartcard and SoftCell (srvstatus = 11)
E34
mandatory
E34 Service is currently scrambled
SoftCell has not yet determined the descrambling status.
E35
optional
E35 Service is currently scrambled
The IRD has requested the CAM to descramble a service, but the CAM does not respond with a descramble status (No Service Define Reply). This is typically due to the absence of ECM playout.
E36
optional
E36 Smartcard Not Compatible
There is a field on the smartcard indicating the type of IRD that card is suitable for. This could be DTH, monitoring or Profdec. This message occurs if there is an incompatibility between the smartcard field and the IRD into which the card has been inserted.
E37
mandatory
E37 Service Unknown
Occurs under the following conditions:
There is an attempt to change to a channel (by directly entering the channel number) and no service is located at that channel number.
There is no entry for the required service ID in the PAT on the transport stream that has been tuned to.
there is no PAT on the transport stream that has been tuned to.
E38
mandatory
E38 Service is not currently running
or
E38 Service is not running

Occurs under the following conditions:
There is no PMT for the service.
Running status of the service is set to NOT RUNNING in the SDT, see also section .
The service that is being watched gets dropped from the Service List descriptor in an operator’s BAT, or from the SDT.
If the service is an Irdeto scrambled service, the CA-Task must send a Service Clear to SoftCell to clear this service; video should be blanked.
E39
optional
E39 Locating Service
Occurs when the service that is being watched is moved to a different transport stream. This could be deduced by any one of the following:
Transport stream ID for the relevant SDT has changed.
Transport stream ID of the PAT has changed.
Service list descriptor containing the service is attached to a transport stream other than the transport stream currently tuned to. This would be indicated in the NIT or BAT for a specific operator.
E40
optional
E40 Decoder Memory Full
Decoder Memory Full
E41
optional
E41 Service is not currently available
May occur when the IRD retrieves the PAT or PMT and the current event of the currently watched service is not allowed in the country, as per the definition of E43 (Not Allowed in this Country).
E42
mandatory if parental rating is supported
E42 Parental Control Lock
and/or
Ask for Parental PIN
Occurs under the following conditions, see also :
When the parental rating of the event is greater than the IRD setting that has been made via the Parental Control menu.
When manually blocking the current event of the currently watched service.
When the EIT does not contain a parental rating descriptor, but only if the IRD’s parental rating is not the maximum (Unblocked).
E43
Optional
E43 Not allowed in this country
Occurs under the following conditions, see also :
The currently watched service is not allowed in the country indicated by the smartcard. This is determined from a country availability descriptor in the SDT.
The current Bouquet is not allowed in the country indicated by the smartcard. This is determined from a country availability descriptor in the BAT.
E44
mandatory if parental rating is supported
E44 No Event Information
An EIT for the current event of the current service has not been received, but only if the IRD’s parental rating is not the maximum (Unblocked), see also .
E45
optional
E45 Service not allowed
An attempt is made to tune to a service on a transport stream, which is blocked by the mux verifier.
E46
optional
E46 Reading Satellite Information
Reading Satellite Information, searching SI
E47
optional
E47 Bouquet Block
Bouquet Blocking
E48
optional
E48 No Signal
or
E48 Searching for signal
Occurs when the front-end reports a loss of signal.
This error message only applies to a momentary loss of signal. When the signal has been lost for longer than 30 seconds, the E52 banner should appear instead of E48.
E49
optional
E49 LNB Overload
Occurs when the current drawn out of the front-end (to power the LNB) is excessive.
E50
optional
E50 No Services available
An attempt is made to change to a service list of a particular type (e.g. TV, Audio) and there are no services of that type available in the bouquet.
E52
mandatory
E52 Searching for signal
Occurs when attempting to tune to a service on a transport stream that cannot be found (e.g. because the service has moved to a new frequency), or if the signal drops away. The following steps occur:
1) “E48 No Signal” or "E48 Searching for Signal" message comes up.
2)If, after ±30 seconds, a signal has not been found, the “E52 Searching for Signal” message will come up as the IRD cycles through transport streams in its database, attempting to establish a lock-on. The IRD must try to lock on the same service on the new frequency, if the service is not found, continue cycling.
E53
optional
E53 Incorrect Pin
The viewer has attempted to purchase an IPPV event and has entered the wrong pin.
E54
obsolete
E54 IPPV OK
Internal message when IPPV purchase is successful. This message will not be displayed on the screen. This code is replaced by E22.
E55
mandatory
E55 Please stay tuned
This banner must be displayed to advise the user to use a longer viewing window. This banner will appear whenever the product on the smartcard has expired, but still falls within the grace period. The smartcard will also return the CW to SoftCell as it is OK to descramble., thus this banner must appear together with Audio / Video.
E56
optional
E56 CAM not compatible
The CAM is not compatible with the IRD MPEG electrical interface.
E57
optional
E57 Unknown Channel
Unknown Channel
E58
optional
E58 channel not currently available
Channel not currently available
E64
optional
E64 Invalid tuning parameters
Occurs when there is an attempt to tune the front-end to a frequency outside the capability of the IRD. Typically this occurs if the tuning parameters have been entered incorrectly, or if invalid tuning information is played out in the NIT. The difference between the tuning frequency and the LNB frequency is outside the capability of the front-end.
E66
optional
E66 Service is currently blocked
Occurs under one of the following conditions:
- The service is SOL (STB Operator Locking) blocked because it is not on an authorised Transport Stream.
- Service is blocked due to Operator requirement to check for valid subscription on smartcard.
E67
optional
E67 Please insert Nagravision smart card
Reserved for manufacturer use.
E68
optional
E68 Nagravision smart card not inserted correctly
Reserved for manufacturer use.
E69
optional
E69 Free-to-air service is blocked
Reserved for manufacturer use.
E70
optional
E70 This service is unavailable on your second TV
If a service ONLY contains elementary streams that are NOT available on the secondary TV, then this message should be displayed.
e.g.: On an OpenTV STB, the secondary might not support OpenTV applications.
E71
optional
E71 Song title and Artist information cannot be viewed
Require for Multichoice Africa Multiview STB
Displayed on services, which would display the DMX application on the primary TV
E72
optional
E72 Rescan in progress. Please wait
The Service Database, is being rebuilt. Thus not possible to present AV on the secondary TV
E73
optional
E73 TVLink Overload
Occurs when the current drawn out of a TVLink supporting remodulator, is excessive. Only required on STB’s that support the TVLink module.
E74
optional
E74 LNB1 Overload
Occurs when the current drawn out of the primary front-end (to power the LNB) is excessive.
E75
optional
E75 LNB2 Overload
Occurs when the current drawn out of the secondary front-end (to power the LNB) is excessive. Only supported on STB’s with TWO satellite inputs.
E76
Mandatory for Multiview
E76 TV2 Disabled. Please contact customer services
When the Multiview product is NOT found on the smartcard, the secondary AV should be disabled and this banner displayed.
E80
mandatory
E80 Not receive the de-tweak keys
SoftCell cannot de-tweak the tweaked CW as it has not yet received the de-tweak key EMM (srvstatus = 12)
E81
mandatory
E81 Not have the correct key to
decrypt the received de-tweak keys
SoftCell cannot de-tweak the tweaked CW as it does not have the correct key to decrypt the de-tweak key EMM (srvstatus = 13)
E82
mandatory
E82 E82 No CA Regional Info
SoftCell enable the Regional Filtering functionality but never get the Regional Filtering descriptor from the CA-Task or CA Client. (srvstatus = 15)
E83
mandatory
E83 Regional Blocking
SoftCell enable the Regional Filtering functionality and get the Regional Filtering descriptor from the CA-Task or CA Client, but the region or sub region info in the descriptor is mismatching with these in the smartcard. (srvstatus = 16)